Provides administrative and customer service support by preparing financial documents, coordinating service requests, resolving escalated issues, and managing inquiries through field-management and phone systems. Analyzes information to create reports and presentations while maintaining strong relationships with customers, staff, and business partners.

This role is an on-site position in our Arlington Heights, IL office.

Key Responsibilities

• Prepare quotations, requisitions, and documents related to customer account set up, invoicing, accounting, expense reporting and/or payroll
• Communicate with local and remote customers/staff regarding billing disputes, scheduling, material control, and project tasks
• Monitor on-site fulfillment of customer requests by using a cloud-based field management system
• Communicate with area management regarding escalated issues and the progress of their resolution
• Assist all internal and external customers who are seeking transactions that require resources from the service department
• Accurately route and/or directly address initial customer inquiries
• Prepare reporting and presentations by collecting and analyzing information and trends
• Maintain relationships with contacts from frequent customer and partner companies
• Performs other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent (GED, etc.)
• 3-5 year(s) of experience/training with basic accounting functions / bookkeeping
• 3-5 year(s) of experience/training with a cloud-based field service management system (FSL/Salesforce, Epicor ERP) is highly desired
• 3-5 year(s) of experience/training with advanced customer service concepts and project management
• Intermediate proficiency with the Microsoft suite of products (Outlook, Word, Excel, PowerPoint, etc.)

Preferred Qualifications

• Post-secondary degree/certificate or license in a field of study related to customer service
• 1+ year(s) of experience/training using a multi-line phone system (VoIP) in an administrative/support role is highly desired

Why Join the JTEKT Machinery Team

• Excellent benefits, including health insurance with low premiums and deductibles
• Company-paid Short- and Long-Term Disability and Basic Life & AD&D
• Bi-annual bonus opportunity
• Safe Harbor 401(k) match
• 10 paid holidays + 15 days of PTO to start (with more earned over time)
• Company culture focused on connection: annual sporting events, family events, holiday celebrations, and regular company updates with lunch
• Growth-focused environment with training and advancement opportunities
• Starting pay: $24.00 / hr., with offers based on experience, education, and qualifications